FAQ
Here are the answers to your most asked questions!
Orders
To make a purchase, browse our collection and select an item. Click "Add to Bag," review your selection, and proceed to checkout. Enter your delivery address and payment details, then confirm your order. You'll receive an order confirmation email with tracking information once dispatched.
You'll receive a confirmation email immediately after placing your order. Check your inbox (and spam folder) for a message from AREHWAH with your order number and details.
Yes, but timing is critical. If your order hasn't entered fulfillment, contact our customer service team immediately with your order number and new address. Once packing has begun, address changes may not be possible. For the fastest resolution, reach out within 24 hours of placing your order.
Yes, you can change your billing address, but timing is important. If your order hasn't been processed or shipped yet, contact our customer service team as soon as possible with your new address details. Once payment has been authorised and the order has entered the fulfillment stage, address changes become more difficult. For the fastest resolution, reach out within a few hours of placing your order. If your order has already shipped, you'll need to arrange a redirect with the carrier or update your address for future orders in your account settings.
Shipping & Returns
Yes, we ship to selected countries across Europe and beyond. Delivery times and costs vary by destination. For a full list of shipping locations and estimated delivery windows, please check our shipping policy or enter your postcode at checkout to see available options for your area.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Orders typically arrive within 5–7 working days of dispatch. Pre-orders may take longer depending on the product availability date listed on the item page. You'll receive a tracking number via email as soon as your order ships, so you can monitor its progress in real time.
We accept returns within 14 days of purchase. Items must be unworn, unwashed, and in original condition with all tags attached. Please contact our customer service team to initiate a return and receive a prepaid shipping label. Once we receive and inspect your item, we'll process your refund within 5–7 business days. For further assistance, reach out to customercare@arehwahluxe.com.
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